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Cisco Bug: CSCul24407 - LC Crash with SH Watchdog Expired Error

Last Modified

Sep 29, 2020

Products (1)

  • Cisco RF Gateway Series

Known Affected Releases

15.0(2)SQA 15.0(2)SQB1 15.0(2)SQC 15.0(2)SQD

Description (partial)

Symptom:
DS384 LC could crash with below messages;
 
(when running IOS version 15.0(2)SQD and earlier)

%RFGW-3-LINECARD_FAILURE: Linecard in slot 3 is reporting a Fpga Major Failure (0x0001)
%C4K_CHASSIS-2-LINECARDDS384MAJOREVENT: Slot 3, source 1 state 1 detects SH Watchdog Expired, sequence: 207 (0x9BCF206A)
%RFGW-6-HEARTBEAT_WARNING: Heartbeat process has failed to receive heartbeats (for 3 consecutive seconds), for linecard 3

OR (when running IOS versions 15.0(2)SQD1)

%RFGW-3-LINECARD_FAILURE: Linecard in slot 7 is reporting a Kernel Failure (0x0001)
Linecard 7 kdumper state 1 (Enable: 1 Disable: 0)
HEARTBEAT MSG: Service Stopped for slot 7
%C4K_CHASSIS-2-LINECARDDS384MAJOREVENT: Slot 7, source 1 state 1 detects P4080 Watchdog Expired, sequence: 173 (0x9BAD206A)

OR (when running IOS versions 15.0(2).SQD2 and newer

Linecard 5 kdumper state 1 (Enable: 1 Disable: 0)
HEARTBEAT Msg: Service Stopped for slot 3 ,Received HB Count 10066851
%C4K_CHASSIS-2-LINECARDDS384MAJOREVENT: Slot 3, source 1 state 1 detects QNX Kernel Failure, sequence: 99 (0xDA63206A)
%RFGW-3-LINECARD_FAILURE: Linecard in slot 3 is reporting a Watchdog timer Expired (0x0001)

Conditions:
Random error during normal use. Issue occurs rarely, on the order of once in a hundred years of operation per line card.
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