Cisco Bug: CSCul23206 - Phone/Carrier doesn't support "ON HOLD" triggered from Mobile Line
Feb 04, 2014
Known Affected Releases
Symptom:The user is not able to put a Mobile call on HOLD from the DX650. The call shows ON HOLD on the DX650 display, but audio is still coming through. Conditions:See Step f. when B is using, for example, an iPhone with Sprint. B (Mobile line) calls A (Mobile line). a. A picks up on their Mobile line. b. B put the call on hold. c. A (Desktop line) calls B (Desktop line). d. B answers on their Desktop line. e. B puts the Desktop call on hold. f. B resumes the Mobile call. g. B moves the (Mobile call) Session to Mobile phone. h. A put the Mobile call on hold. i. B moves the (Mobile call) Session back to Mobile line. j. B put the Mobile call on hold. k. B resumes the Desktop call. l. B hangs up the Desktop call. m. A and B verify that Mobile call is still on hold. n. B resumes Mobile call. o. A resumes Mobile call. p. A verifies audio comes out normally out of their DX650. B verifies audio comes out normally out of their DX650. q. B hangs up. r. A and B both verify on their DX650s that their Recents history is updated.
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