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Cisco Bug: CSCul23103 - SNR Errors in Self-care Should Include Details From Transaction Log

Last Modified

May 04, 2016

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(1) 8.1(2)

Description (partial)

Symptom:
Attempting to add a remote destination via Single Number Reach -> Add in CUCDM self-care, the following error is seen:

"Failed to add Single Number Reach settings"

The error should display the same information as the transaction log, such as:

"Remote destination name [name] or remote destination number [number] already exists."

This will aid the end user in correcting the problem without intervention from support staff.

Conditions:
The error can mean several things, but this enhancement request is interested in the case where the error is received because the configured remote destination name is identical to a remote destination name already configured by another user on the system.
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Bug Details Include

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  • Status
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