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Cisco Bug: CSCul23103 - SNR Errors in Self-care Should Include Details From Transaction Log

Last Modified

May 04, 2016

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(1) 8.1(2)

Description (partial)

Attempting to add a remote destination via Single Number Reach -> Add in CUCDM self-care, the following error is seen:

"Failed to add Single Number Reach settings"

The error should display the same information as the transaction log, such as:

"Remote destination name [name] or remote destination number [number] already exists."

This will aid the end user in correcting the problem without intervention from support staff.

The error can mean several things, but this enhancement request is interested in the case where the error is received because the configured remote destination name is identical to a remote destination name already configured by another user on the system.
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