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Cisco Bug: CSCul20619 - CCE and CCX: PhoneBook update not shown on desktop after DB restart

Last Modified

Dec 10, 2018

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1) 9.1(1)

Description (partial)

For both CCE and CCX Finesse: Phonebook updates are not shown on Agent desktop after A Cisco DB is restarted.

Here are the detailed steps:
Restart A Cisco DB on Finesse25 (stop it and then start it right after);
After A Cisco DB is back in Service, go to Finesse admin (cfadmin);
Add or Delete Phonebooks with contact in them;
After the Add/Delete successfully done on Admin, login an agent;

Problem: The Phonebook changes are not shown on Agent desktop at all.

The  problems happens when Phonebook is updated after A Cisco DB restart.
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