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Cisco Bug: CSCul19536 - xxx is not known contact. Unable to start chat session

Last Modified

Feb 16, 2017

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases

9.6(0)

Description (partial)

Symptom:
The following error popup window appears when a new chat massage is received when Jabber running in background.
"xxx is not known contact. Unable to start chat session"

Conditions:
The length of the suffix of the domain is longer than 4.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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