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Cisco Bug: CSCul13244 - Duplex Sip Dialer with Duplex MR PG deployment Configuration

Last Modified

Feb 15, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.0(1) 8.5(1) 9.0(1)

Description (partial)

Symptom:
The Outbound Option Guide does not clearly specify the steps for Duplex SIP Dialer deployment with Duplex MR PG in the fail-over scenario.

Conditions:
Application HostName1 and Application HostName2 configured with the Same Dialer Host Name in Duplex Dialer with Duplex MR PG Deplyment will not allow the MRPIM to fail-over since it cannot connect to the 2nd Dialer.
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