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Cisco Bug: CSCul13075 - phone service not reconnect until manually tap reconnect button

Last Modified

May 31, 2014

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases

9.6(0)

Description (partial)

Symptom:
phone service not automatically reconnect to Unified Communication Manager until users manually tap reconnect button in settings

Conditions:
Steps:
1- Sign in WebEx and UCM account 
2- Switch to 3G without VPN to make phone service disconnect from UCM -> put Jabber into background - wait for 30 minutes
3- Return to the corp WiFi coverage area -> bring Jabber back to foreground -> wait for 2 hours

Result:
Phone service remains in disconnected status
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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