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Cisco Bug: CSCul11141 - PSGW (PQGW-01) reloaded after a CLI switchover of the SMC card.

Last Modified

Dec 25, 2016

Products (1)

  • Cisco ASR 5000 Series

Known Affected Releases

14.0(1)

Description (partial)

Symptom:
SMC card 8 was stuck in some unknown error/state during switch over resulting in reboot.  SSD after reboot showed no H/W issue.

2013-Sep-27+19:54:59.002 [alarmctrl 65200 info] [9/0/5739 <evlogd:0> alarmctrl.c:285] [software internal system critical-info syslog] Alarm cleared: id 5a16d6461a5a0000: The System Management Card in slot 9 is a single point of failure. A System Management Card is needed in slot 8.

Conditions:
CLI  "card SMC switchover" issued.
The node was experiencing the following failures at time when switchover was issued.
SR 627517171< https://csone--c.na7.visual.force.com/apex/XRightPaneSearch?autoSearch=627517171> ;  : ASR crashed and no longer taking calls
SR 627512955< https://csone--c.na7.visual.force.com/apex/XRightPaneSearch?autoSearch=627512955> ;  : CLI Unresponsive - ONHOOD-SPGW-01
SR 627505629< https://csone--c.na7.visual.force.com/apex/XRightPaneSearch?autoSearch=627505629> ;  : PGW is not responding to RAR messages from PCRF
SR 627444941< https://csone--c.na7.visual.force.com/apex/XRightPaneSearch?autoSearch=627444941> ;  :(sessmgr/sessctlr crashes/CLI hang-up)
SR 627572745 : ASR5000-CHS-SYS-K9/PDP degrading
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