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Cisco Bug: CSCul11123 - UC Voicemail supported characters mismatching UC Service supported chars

Last Modified

Nov 20, 2013

Products (4)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.0
  • Cisco Unified Communications Manager IM and Presence Service Version 9.1
  • Cisco Unified Communications Manager IM and Presence Service Version 10.0

Known Affected Releases

10.0(1) 9.0(1) 9.0(2) 9.1(1) 9.1(1.1) 9.1(2)

Description (partial)

Migraiton failure due to invalid voice mail hostname after RU upgrade

Symptom:
1)Access Denied for IM&P serviceability
2)Syncagent hasn't start to sync down data from CUCM and the log shows CcmSyncAgent - CUP migration hasn't finished yet, sleep for 20 seconds
3)For 10.0, Migration failure notification displayed on IM&P administration Web GUI
4)In the CUCM migration log, it has below error
*ERROR* Error executing "Insert into ucservice ( pkid, name, description, hostnameorip, port, fkappserver, tkucproduct, tkconnectprotocol )  values ('4636cf11-4b19-47ae-afd6-f104f993f59b', 'vm_Vocicemail_3', 'Vocicemail_3', 'Vocicemail_3', 443, NULL, 2, 2 )": [Informix][Informix ODBC Driver][Informix]41320

Conditions:
Invalid voicemail hostname was defined on IM&P before RU upgrade
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