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Cisco Bug: CSCul10677 - ISE 1.2 CWA FailureReason 86017

Last Modified

Aug 01, 2017

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

1.2(0.899) 1.3(0.822)

Description (partial)

Symptom:
Intermittent 86017 Failure reason displayed for CWA  access.
Guest users are redirected to Guest login page on initial access to guest wireless network.
User enters their credentials and are taken to the AUP page.
They click ok and are redirected back to the login page.
The live authentication log shows the above attempt as an 86017 error.
Attempt to clear client from controller and try another login yields the same error.

Conditions:
Seen with ISE 1.2 patch 1
Seen on guest wireless access on iOS and windows devices (could be seen on other type of devices as well)

Related Community Discussions

ISE 1.2 issue with CWA (Error : Your session has expired)
Hii we have ISE deployment with two administration nodes and two service policy nodes running 1.2.1.198 , with CWA for wireless guest users (Cisco WLC) . Suddenly , many guest users faced an issue where login page is redirected but after inserting user/password  it gave ""Your session has expired. Sign on again""   authentication logs on ISE shows: Event  5418 Guest Authentication Failed Failure Reason  86017 Session Missing Resolution  Please contact your Administrator Root cause  SessionID is missing. ...
Latest activity: Aug 21, 2015
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