Guest

Preview Tool

Cisco Bug: CSCul10506 - Presence Engine produces a core dump when disabling calendaring for user

Last Modified

Jun 03, 2020

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 8.6

Known Affected Releases

8.6(4)

Description (partial)

Symptom:
The Presence Engine service produces a core dump and restarts.The system recovers automatically after the service restart.

Conditions:
Seen on multiple deployments but difficult to reproduce.
One scenario was when administrator appeared to have been in the process of disabling calendaring for a user at the time.
Another scenario appeared to be when a user was removed from Active Directory and consequently automatically removed from the CallManager database at a later time, after the next scheduled LDAP sync has ran followed by the next two scheduled runs of the CallManager database maintenance thread which runs nightly at 3:15am.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.