Cisco Bug: CSCul10435 - Agent should not need to re-enter their DN into CTC web page from CAD

Last Modified

Apr 13, 2018

Products (1)

Cisco Remote Expert Manager

Known Affected Releases

1.9.0-6

Description (partial)

Symptom:
An Agent using READ+CAD agent desktop software for Remote Expert deployment, has to logon to the CAD desktop when they login to make calls but they have to re-enter the same DN info when they browsing to the Click To Call Web Page from within their agent desktop software.

Conditions:
Remote Expert deployment using READ+CAD and using Click To Call Feature

View Bug Details in Bug Search Tool Login Required

Why Is Login Required?

Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

Full Description (including symptoms, conditions and workarounds)
Status
Severity
Known Fixed Releases
Related Community Discussions
Number of Related Support Cases

Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.

Learn More About Cisco Service Contracts