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Cisco Bug: CSCul10435 - Agent should not need to re-enter their DN into CTC web page from CAD

Last Modified

Apr 13, 2018

Products (1)

  • Cisco Remote Expert Manager

Known Affected Releases

1.9.0-6

Description (partial)

Symptom:
An Agent using READ+CAD agent desktop software for Remote Expert deployment, has to logon to the CAD desktop when they login to make calls but they have to re-enter the same DN info when they browsing to the Click To Call Web Page from within their agent desktop software.

Conditions:
Remote Expert deployment using READ+CAD and using Click To Call Feature
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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