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Cisco Bug: CSCul10425 - Application fault seen when clicking on message tracking details link

Last Modified

Jun 27, 2018

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

7.9.0-HP2-107 7.9.1-000 8.0.0-000 9.0.0

Description (partial)

Symptom:
An application fault is received when clicking on the message tracking details link, similar to the below one:

An application fault occurred: ('encodings/utf_8.py decode|16', "<type 'exceptions.UnicodeDecodeError'>", "'utf8'  odec can't decode byte 0x8e in position 10: unexpected code byte", '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|27] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] 
[util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|179] [util/InternalLibrary.py __call__|771] [monitor/message_tracking.py __call__|93] [screen/Controller.py executeAction|70] 
[monitor/message_tracking.py doDetailsAction|2273] [monitor/message_tracking.py 
getQlogMsgAndInsertVariables|1733] [query/utils.py decode_normalized_filename|1265] [encodings/utf_8.py decode|16]')

Conditions:
Security Managment Appliance where message tracking contains UTF-8 encoded attachment names in the database
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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