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Cisco Bug: CSCul09911 - Sucessfully transferred message showing in SIP load whendeclining call

Last Modified

Oct 30, 2013

Products (10)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 6945
  • Cisco Unified IP Phone 6921

Known Affected Releases


Description (partial)

Sucessfully transferred message showing  in SIP load when declining a call
Steps to Reproduce : 
1.	Register a 69XX SIP Load  IP Phone A DN (3116) , IP phone B ( DN 3056 ) and DX650 IP phone (DN 3160) in a unified CM .
2.	Make a call from IP Phone A to IP Phone B and answer the call in IP phone B .
3.	Then transfer the call in IP Phone A by pressing hard key  to DX650(DN 3160)  
4.	IN DX650 Decline the incoming call(without answering call ) from IP Phone A 
Problem Description : when the call is declined in DX650 in IP Phone A when pressing transfer hard key it shows cannot complete transfer but again pressing hard key shows call transferred successfully . but the DX650 call is declined . showing transferred successfully for declined call .
But in SCCP load while transferring and declining the call in dx650 and pressing transfer hard key in 69XX  it will show cannot complete transfer  the call .
Expected Behaviour : In SIP load it should show cannot complete transfer the call when pressing transfer hard key .
Environmental Matrix:
SIP Phone  load :
SCCP phone load :9-3-3-2.SR1
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