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Cisco Bug: CSCul08924 - CTIOS_CONNECTEDPARTYDEVICEID does not contain the full device IDs

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 8.0(1) 9.0(1)

Description (partial)

Symptom:
Conference Icon does not update properly when conference party is dropped

Conditions:
Happens when non-acd lines are used for the all parties in existing conference and a agent joins that conference.  When conference size reduces to two, the agent that joined the conference will have the conference icon instead of the connected icon.
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