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Cisco Bug: CSCul08408 - Application Impersonation section of guide CUC O365 guide needs update

Last Modified

Jan 20, 2019

Products (1)

  • Cisco Unity Connection

Known Affected Releases

8.5(0.194) 8.6(2)ES94 8.6(3) 8.6(5.8) 9.0(1.42) 9.1(1)ES17

Description (partial)

Currently the Application Impersonation section of the CUC O365 UM integration guide has a warning that is misleading.

The section already talks about making the account and granting the proper permissions but then after, it provides this section...

CAUTION: If you have activated the Active Directory Synchronization feature and migrating from local Exchange server to Office 365, then the further user management is done through the on-premises Active Directory Services and it gets synchronized with Office 365 automatically. You must make sure the Application Impersonation Management role is given to your Office 365 server. 

There are two things wrong with this. We don't set impersonation for the whole Office 365 server and the account that needs it has already been set per the previous instructions above the warning. I would either adjust this to say it's for the individual UM account or remove that sentence about applying this to the whole server.

Customer's using hybrid or pure Offie 365 UM configuration with Unity Connection and following the guide.
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