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Cisco Bug: CSCul07580 - 6941 phones show softkeys even when the speaker phone is disabled

Last Modified

Feb 22, 2014

Products (10)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 6961
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 8961
  • Cisco Unified IP Phone 8945
  • Cisco Unified IP Phone 9971
  • Cisco Unified IP Phone 8941
  • Cisco Unified IP Phone 6945
  • Cisco Unified IP Phone 6921

Known Affected Releases


Description (partial)

When the phone is on hook, the 6941 phones don't show softkeys if the speaker phone is disabled, and its expected behavior.

When they enable the speaker phone, the softkeys show up. There is no issue in this.

But, even with speaker disabled, some phones still show softkeys.

6941 phone model

Firmware version: SCCP 9.3(1)

The BU is able to reproduce the issue.

BU found that the MMI default ONHOOK softkey set is not updated according when the audio mode changes from handset/headset mode to NONE in idle state. For example, if the headset or hook switch is default to ON when you boot up, the ?New Call?, ?Redial?, ?Cfw All? softkeys, which are meant to make a new call, will show up since you have a audio path currently. Yet once you turn off the headset or put the handset back to the cradle in idle state, the audio mode now is changed to NONE and these keys should disappear accordingly.
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Bug Details Include

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