Guest

Preview Tool

Cisco Bug: CSCul07544 - BAT - Import Location configuration stuck - High CPU

Last Modified

Nov 14, 2015

Products (7)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unity Connection Version 9.1
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Unified Communications Manager Version 9.1
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

9.1(2)

Description (partial)

Symptom:
BAT - Import Location configuration stuck after 49 entries causing high CPU due to bps process.

Conditions:
Here are the steps used and the issue seen:

1. Upload the locations.tar file to the CUCM for Import 
2. Schedule a job to use the locations.tar for location import (Import Locations.tar Configuration) 
3. Start the job 
- The Job will be in Processing state for many hours / days, after that it will change to incomplete.
4. The process is always stuck after executing 49 entries from the .tar file.
- During this time BPS process cause CPU spiking upto 99%.
Also,
- Number of Records Processed for the location#....txt looks good 
- Number of Records Processed/Failed is Zero and stays Zero. Job Result Status - Success.


The process is always stuck after executing 49 entries. CUCM Version is 9.1.2.10000-28
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.