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Cisco Bug: CSCul07095 - UCCX Script Editor Reactive Debugging Failure -Times Out-

Last Modified

Jan 23, 2019

Products (9)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 8.5(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)
  • Cisco Unified Contact Center Express 9.0(1)

Known Affected Releases

8.0(2) 8.5(1) 9.0(1) 9.0(2) 9.0(2)SU3

Description (partial)

Symptom:
Reactive debugging not triggered when calling script,

1.       From reactive script, if the script is selected from ?Script Name:? drop down, debug works fine. There is an exception to this case, if we use four folders hierarchy say, SCRIPT[Folder1/Folder2/Folder3/Folder4/welcome.aef], debug fails and it times out. Only workaround to lessen the folder hierarchy.

2.       If the script is browsed instead of selecting it from drop down, I observed that there is a preceding front slash appears, say, SCRIPT[/Folder1/Folder2/welcome.aef] and it fails to debug leads to time out. Workaround, either after browsing the script, delete the preceding front slash or select the script from drop down.

3. Intermittently while using Browse option in script editor, Forward slash "/" gets replaced with backward one"\". which also leads to the same behavior " reactive debugging times-out "

Conditions:
Script is located in multiple folder hierarchy.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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