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Cisco Bug: CSCul04054 - 8941 IP Phones get reboot after transfer the conference call from EX/SX

Last Modified

Jul 23, 2014

Products (34)

  • Cisco IP Phone 8800 Series
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7911G
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 6961
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Known Affected Releases

9.3(4)

Description (partial)

Symptom:
Issue:

8941 IP Phones get reboot after transfer the conference call from EX/C Series

Description:

When transfer the conference call from EX/C Series End points to 8941 IP phones, IP Phone will get the reboot after pressing complete transfer on EX/C Series End points.

Initiate the rendezvous Conference in EX/C Series End points using telepresence conductor, after successfully joining into the conference 
Transfer the conference call from EX/C Series End points to 8941. Press Compete Transfer on EX/C Series End points.

Conditions:
Steps to Reproduce:

Register EX/C Series End point in CUCM
Register IP Phone 8941 in CUCM
Integrate CUCM with Telepresence Conductor
Telepresence conductor is integrated with Media Resources ( Cisco MCU/ Cisco TP Server)
Configure rendezvous conference SIP Trunk from CUCM to Telepresence conductor
Dial the rendezvous DN from EX/C Series End points
Reach the conference media resource 
Successfully joined in the conference 
Then transfer the conference call from EX/C Series End points to 8941 IP Phone
Conference call has been transferred from EX/C Series End points to 8941
Press complete transfer on EX/C Series End points
Check the conference status in 8941

Expected behavior :

After transferring the call from EX/C Series End points to 8941 ip phones, 
IP Phone 8941 should be participate in the existing rendezvous conference.

Actual Behavior :

After complete transferring the conference call from EX/C Series End points to 8941 IP Phones.
IP Phone 8941 will reboot automatically.

Call flow :

EX/C Series -> CUCM -> SIP Trunk -> TP Conductor -> Media Resource -> rendezvous Conference 
EX/C Series -> Transfer -> CUCM -> 8941 -> Conference ( -> 8941 will reboot)

Version Details :

CUCM -> 10.0
TP Conductor -> XC2.2
EX/C Series -> TC6.3
8941 -> SCCP8941_8945.9-3-4-17
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