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Cisco Bug: CSCul02481 - DN not displayed in CUAC client page when retrieving transfered park cal

Last Modified

Oct 29, 2013

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
DN not displayed in CUAC client page when retrieving transferred park call.

Conditions:
Steps to Reproduce:
1. Install a CUAC server and integrate it with Unified CM.
2. Install a CUAC client and intergrate it with CUAC server.
3. Register Unified IP Phones in Unified CM. Login to CUAC client page using operator credentials.
4. Make a call from Unified IP Phone A(Operator Phone) to Unified IP Phone B.
5. Answer the call in Unified IP Phone B. Now park the call in CUAC client page.
6. Park device number is shown in Phone B. Now transfer the call from Phone B to Phone C.
7. The park device number is shown in Phone C.
8. Now retrieve the parked call in CUAC client page.

Problem Description: 
The call is correctly retrieved in the Phone A. In Phone A the DN of Phone C is displayed and in Phone C Phone A DN is displayed.
But in CUAC client page nothing is displayed. The retrieved call details is not displayed in CUAC client page. The operators phone does ring and reconnect the parked call with the operator, however, in the Active calls pane nothing is displayed. Furthermore, the call park line is still showing in use by operator. If operator then tries to retrieve again 'invalid call is displayed to the operator'. 

Expected Behavior:

In CUAC client page the retrieved call details should be displayed.

Environment Matrix:

CUAC Build: 10.0.1.7
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