Cisco Bug: CSCul02334 - "Called Packet Loss" is blank in bottom table, whereas CMR table have 0

Last Modified

Sep 25, 2015

Products (2)

Cisco Prime Collaboration
Cisco Prime Collaboration 10.0

Known Affected Releases

10.0

Description (partial)

Symptom:
CMR values like Caller Packet Loss, Jitter can  show as 0 in dashlet detail view even where there are no CMR records for that call.

Conditions:
One of the condition that this can happen is that there are no CMR records for that specific call but it still shows as 0 in dashlet "Detail View". This can happen when orig_media_ip in CDR table for that call is set to zero.

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