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Cisco Bug: CSCul02334 - "Called Packet Loss" is blank in bottom table, whereas CMR table have 0

Last Modified

Sep 25, 2015

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.0

Known Affected Releases


Description (partial)

CMR values like Caller Packet Loss, Jitter can  show as 0 in dashlet detail view even where there are no CMR records for that call.

One of the condition that this can happen is that there are no CMR records for that specific call but it still shows as 0 in dashlet "Detail View". This can happen when orig_media_ip in CDR table for that call is set to zero.
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