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Cisco Bug: CSCul01769 - V-[SP] Failed to upgrade secure phone in background after 10mins

Last Modified

Mar 28, 2014

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases

9.6(0)

Description (partial)

Symptom:
Failed to upgrade secure phone(Ecrypted+Null String) in background after about 10mins

Conditions:
Step to Reproduce:
1.Install Jabber with secure phone(Ecrypted+Null String)
2.Put Jabber in background and locked about 10mins
3.Set Upgrade Secure phone on Cisco Unified Communication Manager
4.Check phone service status

Expect Result:
Upgrade and reconnect to Cisco Unified Communication Manager successfully 

Actual Result:
Failed to upgrade in background and Phone service not register. Go to foreground to check,  reconnect successfully quickly in foreground. No such issue if upgrade in background immediately.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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