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Cisco Bug: CSCuk54551 - Intermittent hold failure with H323 Gateway

Last Modified

Jul 13, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

3.3(4)

Description (partial)

Symptom:
Hold operation fails.
Call is dropped.

Condition:
seen with 3rd party H323 GW with following topology

Caller --|- CCM1 --- CCM2 --- H323 --- IVR
Agent  --|

. Caller calls IVR, IVR transfers the call to Agent. Caller and Agent Talk OK
. Agent presses "hold"
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
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