Preview Tool

Cisco Bug: CSCuk51513 - Callmanager crash when 7920 with load 3.3(2.1.9) registers

Last Modified

Jul 13, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Call manager service crashes.

Seen with 7929 phone running ES load 3.3(2.1.9)

Any SCCP endpoint may cause this crash by sending SoftKeySetReq to CM twice consecutively.  In the CM traces this looks like:
21:37:21.088 CCM|StationInit: 000026741 SoftKeySetReq.
21:37:21.088 CCM|StationD:    000026741 SoftKeySetRes softKeySets=?.
21:37:21.088 CCM|StationD:    000026741 SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=-1.|
21:37:21.135 CCM|StationInit: 000026741 SoftKeySetReq.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.