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Cisco Bug: CSCuk51513 - Callmanager crash when 7920 with load 3.3(2.1.9) registers

Last Modified

Jul 13, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

3.3(3)SR4a

Description (partial)

Symptom:
Call manager service crashes.

Conditions:
Seen with 7929 phone running ES load 3.3(2.1.9)

Any SCCP endpoint may cause this crash by sending SoftKeySetReq to CM twice consecutively.  In the CM traces this looks like:
21:37:21.088 CCM|StationInit: 000026741 SoftKeySetReq.
21:37:21.088 CCM|StationD:    000026741 SoftKeySetRes softKeySets=?.
21:37:21.088 CCM|StationD:    000026741 SelectSoftKeys instance=0 reference=0 softKeySetIndex=0 validKeyMask=-1.|
21:37:21.135 CCM|StationInit: 000026741 SoftKeySetReq.
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