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Cisco Bug: CSCuk32368 - Add support for voice mailbox numbers

Last Modified

Feb 22, 2014

Products (1)

  • Cisco DPA 7600 Series Gateways

Known Affected Releases

1.2(1)

Description (partial)

Symptom:
When a call rolls to voicemail through a DPA, the call may not
get the mailbox confiugred for this line in CCMAdmin.  

Conditions:
A call is forward to voicemail for a line that has a configured
Mailbox number that is different from the actual DN of the line.
The DPA should use the originalCdpnVoiceMailbox field of the stationinfo
message as the mailbox if available.  If this filed is not provided
in the callinfo, then the DPA should use the originalCalledParty.

Sample of these fields from a CCM trace callinfo message:

08/26/2002 12:30:24.277 Cisco CallManager|StationD:    3ceb074 CallInfo
callingPartyName='Phone2' callingParty=1001 cgpnVoiceMailbox=
calledPartyName='John Doe' calledParty=1000 cdpnVoiceMailbox=1000
originalCalledPartyName='Wesley Sisk' originalCalledParty=1000
originalCdpnVoiceMailbox=1000 originalCdpnRedirectReason=2
lastRedirectingPartyName='Wesley Sisk' lastRedirectingParty=1000
lastRedirectingVoiceMailbox=1000 lastRedirectingReason=2
callType=3(Forward) lineInstance=1 callReference=33710931. version:
0|
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