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Cisco Bug: CSCuj99558 - [OpenAM SSO] RTMT login fails when it is enabled for OpenAM SSO

Last Modified

Feb 05, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 10.0

Known Affected Releases

10.0(1)

Description (partial)

If the RTMT Tool is enabled for OpenAM SSO it fails to login when trying to access the Cisco Unified Communications Manager IM and Presence service.

It is prompting for server details and then giving the error: "RTMT application cannot communicate with specified node/cluster. Please verify the host IP address is correct and the network connection is up, and try again."

Steps to reproduce :

1. Enable OpenAM SSO for RTMT on the CUCM IM and Presence 10.0(1) server
2. Download RTMT from the respective CUCM IM and Presence 10.0(1) server
3. Install and launch the RTMT application
4. Login screen will be prompted asking for server details. Enter the details and login.
5. A dialog box will be prompted with error: "RTMT application cannot communicate with specified node/cluster. Please verify the host IP address is correct and the network connection is up, and try again."

Symptom:
Not able to login using the RTMT tool for CUCM IM and Presence 10.0(1) server when RTMT is enabled for OpenAM SSO.

Conditions:
RTMT Tool is enabled for OpenAM SSO on CUCM IM and Presence 10.0(1).

Error displayed on RTMT: "RTMT application cannot communicate with specified node/cluster. Please verify the host IP address is correct and the network connection is up, and try again."
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