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Cisco Bug: CSCuj99058 - Agent State timer resets when Precision Queue reskilling occurs

Last Modified

Aug 28, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 9.0(1)

Description (partial)

Symptom:
If a logged-in and Ready agent has their skill proficiency level lowered beyond minimum skill range for a precision queue, their agent state timer may reset to 0.

Conditions:
A logged-in and ready agent has their skill proficiency level lowered beyond minimum skill range for a precision queue, their agent state timer may reset to 0.  Router needs to set agent to not-ready before logging them out of routing for the precision queue.  They are automatically set to ready again, but the agent state timer is reset to 0.
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