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Cisco Bug: CSCuj95293 - CallType Queue Interval All Fields: SL column can display erroneous data

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
Service Level is improperly calculated and reports values that are well in excess of 100%.

Conditions:
Running the Call Type Historical All Fields report.
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