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Cisco Bug: CSCuj92824 - CUIC : UCCE Historical reports may throw DivideByZero exception

Last Modified

Nov 06, 2020

Products (2)

  • Cisco Unified Contact Center Enterprise
  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(1)

Description (partial)

Symptom:
CUIC : UCCE Historical reports may throw a Divide By Zero exception when run.

Conditions:
The condition is known to occur when the Call Type Abandon-Answer Distribution Historical report is run and the sum of CallsHandled in one or more reporting intervals is zero.
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