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Cisco Bug: CSCuj90057 - Failed is shown in CUAC client page when call declined by other IP Phon

Last Modified

Sep 20, 2016

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.0(1) 10.5 10.5(2) 10.6(1) 11.0(1) 11.5(1) 11.5(1.10) 11.5(1.3) 11.5(1.5) 11.5(1.7) 12.0(1) 8.6 9.0 9.1

Description (partial)

Failed is shown in CUAC client page when call declined by other end IP Phone

Steps to Reproduce:

1. Install a CUAC server and integrate it with Unified CM.
2. Install a CUAC client and intergrate it with CUAC server.
3. Register Unified IP Phone B in Unified CM and create a operator in CUAC server.
4. Login to CUAC client using the operator details.
5. Make a call from Phone A(Operator Phone) to Phone B.
6. Decline the call in Phone B.

Problem Description:

When the call is declined by Phone B, in CUAC client page in active calls area it is showing as failed or invalid destination.

Expected Behavior:

Since the DN dialed by Phone A is a valid DN and Phone B might be busy that time, so in CUAC client page it can be displayed as "Busy" when the Phone B declines the call.

Environment Matrix:

CUAC build :
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Bug Details Include

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