Guest

Preview Tool

Cisco Bug: CSCuj89105 - TES 6.1.0/SSH Job Connection intermittent Failure

Last Modified

Mar 13, 2017

Products (3)

  • Cisco Workload Automation
  • Cisco Tidal Agent for Windows
  • Cisco Tidal Enterprise Transporter Base Product

Known Affected Releases

6.1.0

Description (partial)

Symptom:
When running a job through SSH adapter the customer is encountering the below error and the job fails. But the same job can be run on the target machine without any issues.

Conditions:
When running a job through SSH adapter the customer is encountering the below error and the job fails. But the same job can be run on the target machine without any issues.

After restarting the Tidal Master and CM or disable/enable the connection, the job will run without encountering any issues. But after 6-10 occurrences of the job running, it will start receiving errors again. 

test_parameter_passing(16) poll: null

Can not get Sftp client to connect to SSH server example.com.

10/11 13:53:11:258[17:MD-6]: (mem=363855040/513802240) SSHInstance: pollInstance: m_connectionStatus=[CONNECTION_SUCCESSFUL]; m_connection=[dash@hadoop-dev-01.corp.example.com:22]; connected=[true]; idletime=[2490] seconds
10/11 13:53:11:389[77:SSH_example.com_da043541-9261-44ae-8a69-a3c91b96b818]: (mem=363732904/513802240) SSHClientConnection: (dash@example.com:22) Error in putting wrapper script: com.tidalsoft.service.logic.ServiceException Can not get Sftp client to connect to SSH server example.com
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.