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Cisco Bug: CSCuj87571 - Consult Transfer through CTI Port fails when using pickup

Last Modified

Feb 09, 2017

Products (8)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 5000 Version 8.6
  • Cisco Business Edition 3000 Version 8.6
  • Cisco Business Edition 6000 Version 8.6
  • Cisco Unified Communications Manager Version 8.6
  • Cisco Unity Connection Version 8.6
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

8.6(2)

Description (partial)

Symptom:
Consult Transfer through CTI Port fails when call is intercepted (Pickup) by Pickup Member CUCM 8.6.2 SU3.

Scenario:
PSTN-----GW----CTIRP/Port(UCCX Trigger)--Consult Transfer--------Phone A(Line1)

Call Answered by Phone B(Line 2) where

Line 1 and Line 2 are both members of same Pickup Group.

Phone A and Phone B are both SIP Phones.

Conditions:
1) Consult Transfer
2) SIP Phone
3) The Consult leg is answered by pickup member instead of the line on which its ringing.
4) Auto Answer for Pickup is enabled
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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