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Cisco Bug: CSCuj85814 - Socket connection not closed when IOexception mail server code 550 occur

Last Modified

Jan 25, 2017

Products (18)

  • Cisco Workload Automation
  • Cisco Tidal Enterprise Adapter for SAS
  • Cisco Tidal Enterprise Adapter for Oracle Database
  • Cisco Tidal Enterprise Adapter for Oracle E-Business Suite
  • Cisco Tidal Enterprise Adapter for Web Services
  • Cisco Tidal Enterprise Adapter for VMware
  • Cisco Tidal Enterprise Adapter for Cognos
  • Cisco Tidal Enterprise Adapter for Informatica
  • Cisco Tidal Enterprise Adapter for SAP
  • Cisco Tidal Agent for Windows
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Known Affected Releases

6.1.0

Description (partial)

Symptom:
TIDAL may not close the socket connection to the mail server when it encounters the exception - java.io.IOException: Failed to send email.  Mail server responded : 550.

Conditions:
This issue happened when there's an invalid email address been used in Tidal.  This email address doesn't exists on the mail server.  Email server is Microsoft Exchange version 2010 SP2 CU7.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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