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Cisco Bug: CSCuj85309 - DN displaying wrongly in CUAC client page when complete transfer is done

Last Modified

Oct 28, 2013

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases


Description (partial)

DN displaying wrongly when complete transfer is done

Steps to Reproduce:

1.Install a CUAC server and integrate it with Unified CM.
2.Install a CUAC client and integrate it with CUAC server.
3.Create operator in CUAC with credentials.
4.Register Unified IP Phones Phone B and Phone C in Unified CM.
5.Login to CUAC client using the operator credentials(Phone A is the operator DN)
6.Make a call from Phone C to Phone B(Phone B is an user contact in CUAC directory) . Transfer the call from Phone B to Phone A.
7.Without answering the call in Phone A make a complete transfer in Phone B.

Problem Description: 

In CUAC client page the Phone B user contact name is showing with Phone C's DN. Note: This is happening only if Phone C is not a contact in CUAC.
If Phone C is also a contact in CUAC it is showing correctly as Phone C user contact with Phone'C DN.

Expected Behavior:

After the complete transfer is given in CUAC client Page it should display only the Phone'C DN instead of
displaying as Phone B user contact name with Phone C's DN.

Environment Matrix:

CUAC build:
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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