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Cisco Bug: CSCuj84298 - CVP Call Server - Null Pointer Exception

Last Modified

Apr 02, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
CVP stops processing calls, and the SysLog gets flooded with the following message:

400809878: 192.168.3.135: Oct 15 2013 17:11:48.388 -0400: %CVP_10_0_ICM-7-ICM_SS_HANDLED_EXCEPTION:  {Thrd=ICM PIM Publisher} ICMPimPublisher:run: Exception: java.lang.NullPointerException  
400809879: 192.168.3.135: Oct 15 2013 17:11:48.388 -0400: %CVP_10_0_ICM-3-LOGMSG_ICM_SS_EXCEPTION:  com.cisco.cvp.icm.ICMSubsystem::run: java.lang.NullPointerException
	at com.cisco.cvp.icm.ICMPimPublisher.run(ICMPimPublisher.java:313)
	at java.lang.Thread.run(Thread.java:662)
 [id:2009]

Conditions:
CVP Call Server, under normal operation conditions.
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