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Cisco Bug: CSCuj84166 - agents are not showing up in agent summary report

Last Modified

Oct 30, 2013

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
agents that were part of that CSQ at some point will not show up in agent summary report

Conditions:
CSQ must be done by resource skill becuase you have to be adding and taking agent out of the CSQ for the issue to happen. Also you must filter by skill name
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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