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Cisco Bug: CSCuj83919 - Misleading/Confusing Alert message for service not activated

Last Modified

May 28, 2014

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 8.6

Known Affected Releases

8.6(4) 8.6(5)

Description (partial)

Symptom:
?CriticalServiceDown? alerts (every 30 seconds) in syslog ?AlertName=CriticalServiceDown][AlertDetail= Service operational status is DOWN. Cisco UP XCP Directory Service,Cisco UP XCP Message Archiver?.

Conditions:
when the subject services are not even activated
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
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