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Cisco Bug: CSCuj83161 - SymmetricKey generation failed in PCCE installation

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Receiving the below error While trying to set Deployment type to Packaged CCE: CPE-PAC-M1
"Internal Server Error. Try again later or contact your system administrator"

Tomcat logs show:

0000000221: 172.30.31.47: May 09 2014 14:29:40.871 +0800: %CCBU_http-bio-127.0.0.1-8080-exec-7-3-REST_API_INTERNAL_SERVER_ERROR: %[exception=com.cisco.ccbu.api.jaxb.error.ApiException: Cannot find the symmetric key 'UCCESymmetricKey', because it does not exist or you do not have permission.]: There was an uncaught and unrecognized exception thrown by the REST API

Conditions:
Trying to set Deployment type to Packaged CCE: CPE-PAC-M1
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