Guest

Preview Tool

Cisco Bug: CSCuj82754 - In Schema Guide and OLH remove CallHandled field Outbound Option

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Outbound Option for CallHandled field needs to be removed from Schema help

Conditions:
Working as designed... for the outbound SG... the document needs to be updated respectively. Document incorrectly says these fields are applicable for outbound as "A call associated with Outbound Option that the agent answered,and then completed." in the database schema guide
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.