Preview Tool

Cisco Bug: CSCuj82641 - UCCX should tag recording in MS server from which the event originates

Last Modified

Nov 28, 2013

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases


Description (partial)

Sometime UCCX can not tag some recordings in MediaSense

Alternately one can see the recording tagging is failing with error in UCCX MIVR Log 

75188: Oct 14 13:30:16.264 IST %MIVR-SS_RMCM-7-UNK:RecordingTagger: POST of tags for session 5b141b5fad25f1 to host failed.
75189: Oct 14 13:30:16.264 IST %MIVR-SS_RMCM-7-UNK:RecordingTagger: Response message = [Failure: Cannot find value in database.], Details = [sessionId: 5b141b5fad25f1]
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.