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Cisco Bug: CSCuj82641 - UCCX should tag recording in MS server from which the event originates

Last Modified

Nov 28, 2013

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Sometime UCCX can not tag some recordings in MediaSense

Conditions:
Alternately one can see the recording tagging is failing with error in UCCX MIVR Log 

75188: Oct 14 13:30:16.264 IST %MIVR-SS_RMCM-7-UNK:RecordingTagger: POST of tags for session 5b141b5fad25f1 to host blr-ms-245.cisco.com failed.
75189: Oct 14 13:30:16.264 IST %MIVR-SS_RMCM-7-UNK:RecordingTagger: Response message = [Failure: Cannot find value in database.], Details = [sessionId: 5b141b5fad25f1]
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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