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Cisco Bug: CSCuj81924 - MbxSync core dump generated after failing to locate a mailbox

Last Modified

Feb 22, 2018

Products (1)

  • Cisco Unity Connection

Known Affected Releases

8.6(2)ES74 9.1(2.1)

Description (partial)

Symptom:
The Mailbox Sync service generates a core dump. The user's mailbox cannot be located and this causes the service to generate a core dump.

Here is the Backtrace,

#0 0x009ea88f in memcpy () from /lib/libc.so.6 
==================================== 
backtrace 
=================================== 
#0 0x009ea88f in memcpy () from /lib/libc.so.6 
#1 0x00661978 in ?? () from /usr/lib/libstdc++.so.6 
#2 0x00661a51 in std::basic_string, std::allocator >::basic_string(char const*, unsigned int, std::allocator const&) () from /usr/lib/libstdc++.so.6 
#3 0x0095b23e in CCsExMbxLocator::makeHttpRequest(CCsString const&, CCsString const&, TCsAutoPtr&, CCsString&, std::vector >&, long*, CCsString*, boost::shared_ptr&) () from /opt/cisco/connection/lib/libCsExMbxLocator.so 
#4 0x0095e1fc in CCsExMbxLocator::GetExMbxLocationForUserInternal(CCsUid const&, CCsString const&, bool, boost::shared_ptr*) () from /opt/cisco/connection/lib/libCsExMbxLocator.so 
#5 0x0095ec72 in CCsExMbxLocator::GetExMbxLocationForUserWithErrorString(ICsUid const&, ICsString const&, bool, boost::shared_ptr, std::allocator > > >*, boost::shared_ptr*) () from /opt/cisco/connection/lib/libCsExMbxLocator.so 
#6 0x0095c85c in CCsExMbxLocator::GetExMbxLocationForUser(ICsUid const&, ICsString const&, bool, boost::shared_ptr*) () from /opt/cisco/connection/lib/libCsExMbxLocator.so 
#7 0x080a5e58 in CCsMsFactory::CreateExchMailStoreProvider (this=0x86362cc, spSrvcEntryData=..., ulRetryCount=1, spExchMailStoreProvider=..., spExchMbxEventAdapter=..., pstrSchedulerGroupId=0xb58ff100) at CCsMsFactory.cpp:401 
#8 0x080a8abe in CCsMsFactory::CreateForMbx (this=0x86362cc, spSrvcEntryData=..., spClientNotify=..., ulRetryCount=1, spForMbx=..., pstrSchedulerGroupId=0xb58ff100) at CCsMsFactory.cpp:293 
#9 0x080ab4b6 in CCsMsFactory::CreateSrvcEntryClient (this=0x86362cc, spSrvcEntryData=..., spClientNotify=..., ulRetryCount=1, spClient=..., pstrSchedulerGroupId=0xb58ff100) at CCsMsFactory.cpp:248 
#10 0x080dd3b1 in CCsMsSchedSrvcEntryHandler::NotifyAdded (this=0x8694834, schedid=...) at CCsMsSchedSrvcEntryHandler.cpp:217 
#11 0x080d7460 in CCsMsSchedulableAddItem::Execute (this=0x88360ac) at CCsMsScheduler.h:191 
#12 0x080d3ca4 in CCsMsScheduler::Execute (this=0x86a1bdc, ctxid=..., ePriority=Normal, strGroupId=..., lOutstandingReqs=0, uiDelayMs=0) at CCsMsScheduler.cpp:272 
#13 0x080f4677 in CCsMsSchedulerThreadPool::ExecuteTasks (this=0x869c2ec) at CCsMsSchedulerThreadPool.cpp:159 
#14 0x080ee5a6 in CCsMsSchedulerThread::Run (this=0x869f3f4) at CCsMsSchedulerThread.cpp:29 
#15 0x080cf8a0 in CCsSafeThreadProc (pVoid=0x869d388) at CsSafeThread.cpp:38 
#16 0x0023e609 in ThreadMain(void*) () from /opt/cisco/connection/lib/libCommon.so 
#17 0x005bf6e1 in start_thread () from /lib/libpthread.so.0 
#18 0x00a4dd3e in clone () from /lib/libc.so.6

Conditions:
First seen on Unity Connection 8.6(2)ES74 and 9.1(2)
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