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Cisco Bug: CSCuj81753 - Android : If no Mobile license, app gives invalid user/password error

Last Modified

Jun 25, 2018

Products (1)

  • Cisco IP Interoperability and Collaboration System

Known Affected Releases

4.7(0.11) 4.9(0.5)

Description (partial)

Invalid user/password error is seen on Android when IPICS server has exceeded the existing mobile client license.

Consume all the available mobile endpoint licenses on the server. Try to login to server from Android. App displays ' invalid user/password' with blank screen on the talklines.  Server's activity log shows "Checkout mobile port failure" . License exceeded message should be shown to interpret the error shown in server's activity log for user to diagnose the problem correctly.
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