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Cisco Bug: CSCuj81753 - Android : If no Mobile license, app gives invalid user/password error

Last Modified

Jun 25, 2018

Products (1)

  • Cisco IP Interoperability and Collaboration System

Known Affected Releases

4.7(0.11) 4.9(0.5)

Description (partial)

Symptom:
Invalid user/password error is seen on Android when IPICS server has exceeded the existing mobile client license.

Conditions:
Consume all the available mobile endpoint licenses on the server. Try to login to server from Android. App displays ' invalid user/password' with blank screen on the talklines.  Server's activity log shows "Checkout mobile port failure" . License exceeded message should be shown to interpret the error shown in server's activity log for user to diagnose the problem correctly.
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