Cisco Bug: CSCuj80897 - PQ skips step if no aggents are logged in
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: If an agent with step x attributes is logged in but in Not Ready state it waits the seconds configured in the wait for field, however if there is no agent with step x attributes logged in it goes to the next step directly without waiting the seconds configured in wait for field. The call should wait at a step regardless of whether agents are logged in or not. Conditions: When there is no agent logged in and wait for time is configured so it waits x seconds before going to next step.
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Bug Details Include
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