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Cisco Bug: CSCuj80897 - PQ skips step if no aggents are logged in

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

9.0(3)

Description (partial)

Symptom:
If an agent with step x attributes is logged in but in Not Ready state it waits the seconds configured in the wait for field, however if there is no agent with step x attributes logged in it goes to the next step directly without waiting the seconds configured in wait for field.
The call should wait at a step regardless of whether agents are logged in or not.

Conditions:
When there is no agent logged in and wait for time is configured so it waits x seconds before going to next step.
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