Cisco Bug: CSCuj79805 - CCX: Network down in master node, finesse take 3+ minutes to relogin
Jun 18, 2014
- Cisco Finesse
Known Affected Releases
Symptom: Network down in master nodeor Master node powered off, finesse take 3+ minutes to relogin to new master Conditions: 1. WAN link is UP 2. Uccx Pub is master 3. Sb1 and sb2 logged into finesse UI at Site A and Site B respectively. 4. WAN link goes down at 3:59:50 PM 5. At site B, for agent sb2, the connection down message started appearing from about 4:02:02 PM (more than 2 minutes after the link is down) 6. At site B, agent sb2 successfully log into the UCCX Sub at about 4:03:37 PM. Hence the total time required for the agent to login to the new master at the site B is more than 3 minutes. the same behavior is noticed, if the master node is powered off at step 4.
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Bug Details Include
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