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Cisco Bug: CSCuj79805 - CCX: Network down in master node, finesse take 3+ minutes to relogin

Last Modified

Jun 18, 2014

Products (1)

  • Cisco Finesse

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Network down in master nodeor Master node powered off, finesse take 3+ minutes to relogin to new master

Conditions:
1.	WAN link is UP
2.	Uccx Pub is master
3.	Sb1 and sb2 logged into finesse UI at Site A and Site B respectively. 
4.	WAN link goes down at 3:59:50 PM
5.	At site B, for agent sb2, the connection down message started appearing from about 4:02:02 PM (more than 2 minutes after the link is down)
6.	At site B, agent sb2 successfully log into the UCCX Sub at about 4:03:37 PM.

Hence the total time required for the agent to login to the new master at the site B is more than 3 minutes.

the same behavior is noticed, if the master node is powered off  at step 4.
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