Guest

Preview Tool

Cisco Bug: CSCuj79729 - Presence service connected but self status still offline

Last Modified

Aug 01, 2014

Products (1)

  • Cisco Jabber for Mac

Known Affected Releases

9.2(1)

Description (partial)

Symptom:
Presence service connected but self status still offline. After network flap phone control appears to have come back up but not IM.  Can see the remote presence information for contacts is available, but self status shows offline. 
XMPP shows connected.

If XMPP connected, and buddy presence can be seen, self status should be update too

Conditions:
Sometimes after network flap,  other service reconnected but IM not yet
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.