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Cisco Bug: CSCuj78294 - RTMT Scheduled Trace Collection Failing on few nodes in a cluster

Last Modified

Oct 25, 2016

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

8.6(2.22900.9)

Description (partial)

Errors are seen in TCT logs,

Line 115: 2013-10-07 09:39:04,801 ERROR [RMI TCP Connection(8)-10.1.1.1] tctutil.FTPClient - connect(): error encountered:java.net.UnknownHostException: server1
Line 116: 2013-10-07 09:39:04,801 ERROR [RMI TCP Connection(8)-10.1.1.1] tctutil.FTPClient - connect(): statusMessage=Error connecting to Ftp server server1. Please check the connectivity with FTP server


A lot of errors while zipping the file and errors while connecting to the FTP server are seen in the TCT logs

Symptom:
Errors are seen in TCT logs,

Line 115: 2013-10-07 09:39:04,801 ERROR [RMI TCP Connection(8)-10.1.1.1] tctutil.FTPClient - connect(): error encountered:java.net.UnknownHostException: server1
Line 116: 2013-10-07 09:39:04,801 ERROR [RMI TCP Connection(8)-10.1.1.1] tctutil.FTPClient - connect(): statusMessage=Error connecting to Ftp server server1. Please check the connectivity with FTP server
java.io.FileNotFoundException: /var/log/active/cm/trace/ccm/sdl/SDL005_100_000216.txt.gz (No such file or directory)

A lot of errors while zipping the file and errors while connecting to the FTP server are seen in the TCT logs

Conditions:
These errors are occurring even when "Zip all files" check box is either checked or unchecked at the trace collection level in RTMT.
There is no particular date and time of the failure, it just happens randomly.
There is no CPU spike when the logs are initiated.
Syslog errors show "No such file or directory" but when the file is remote browsed from RTMT, it is available.
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