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Cisco Bug: CSCuj77735 - Check Malformed xml when passing phone data for database write

Last Modified

Apr 24, 2019

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 10.0

Known Affected Releases

10.0(0.97028.10) 10.0(0.97028.5) 10.0(1) 9.1(2.10000.28)

Description (partial)

AXL query to get phone information using the getPhone query returns a 500 internal server error. Phone fails to register due to invalid XML in phone config file.

Data written to the database has malformed xml for the product specific configuration

The issue is only seen if someone performs a save on the configuration phone page before it has finished loading. Then tries to have the phone register (restart).

Related Community Discussions

AXL getPhone 500 Server Error - until "Save"
Using Cisco Call Manager 8.5 We have a homegrown AXL solution that provisions phones via addPhone, and is doing so successfully. However, seemingly without a consistent pattern, some of the phones subsequently fail a getPhone request. The publisher replies with a 500 Internal Server Error, empty faultstring and axlcode -1. But after going into CUCM admin, drilling down to the device, and simply clicking "Save" suddenly it starts working. No changes were made, just the Save button was clicked. I have ...
Latest activity: Jul 29, 2016
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