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Cisco Bug: CSCuj77735 - Check Malformed xml when passing phone data for database write

Last Modified

Apr 24, 2019

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 10.0

Known Affected Releases

10.0(0.97028.10) 10.0(0.97028.5) 10.0(1) 9.1(2.10000.28)

Description (partial)

Symptom:
AXL query to get phone information using the getPhone query returns a 500 internal server error. Phone fails to register due to invalid XML in phone config file.

Conditions:
Data written to the database has malformed xml for the product specific configuration

The issue is only seen if someone performs a save on the configuration phone page before it has finished loading. Then tries to have the phone register (restart).

Related Community Discussions

AXL getPhone 500 Server Error - until "Save"
Using Cisco Call Manager 8.5 We have a homegrown AXL solution that provisions phones via addPhone, and is doing so successfully. However, seemingly without a consistent pattern, some of the phones subsequently fail a getPhone request. The publisher replies with a 500 Internal Server Error, empty faultstring and axlcode -1. But after going into CUCM admin, drilling down to the device, and simply clicking "Save" suddenly it starts working. No changes were made, just the Save button was clicked. I have ...
Latest activity: Jul 29, 2016
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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