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Cisco Bug: CSCuj77377 - Supervisor sees wrong agents talking time

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 7.5(1) 8.0(1) 8.5(4) 9.0(1)

Description (partial)

Symptom:
Supervisor grid shows agents' talking time as high

Conditions:
This issue will be hit, when agents are logged in before the supervisor does (This incorrect Agent state duration is the cumulative value when the CTIOS server initialized till supervisor loggedin time).
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