Preview Tool

Cisco Bug: CSCuj77377 - Supervisor sees wrong agents talking time

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 7.5(1) 8.0(1) 8.5(4) 9.0(1)

Description (partial)

Supervisor grid shows agents' talking time as high

This issue will be hit, when agents are logged in before the supervisor does (This incorrect Agent state duration is the cumulative value when the CTIOS server initialized till supervisor loggedin time).
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.