Cisco Bug: CSCuj77377 - Supervisor sees wrong agents talking time
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 7.5(1) 8.0(1) 8.5(4) 9.0(1)
Symptom: Supervisor grid shows agents' talking time as high Conditions: This issue will be hit, when agents are logged in before the supervisor does (This incorrect Agent state duration is the cumulative value when the CTIOS server initialized till supervisor loggedin time).
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