Preview Tool

Cisco Bug: CSCuj75789 - [Edge] Log in from edge, it can't support CUP failover mechanism

Last Modified

May 04, 2016

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases


Description (partial)

If configured with multiple CUP servers in user's service profile, aphone is unable to connect redundant CUP server. In Jabber aphone 9.5, configure multiple SRV can work around the issue, but in edge mode, it will not work. 

Found in:
IM&P Server:
Telephony Server:
edge server:,
edge domain:

Network Env: WiFi

Step to Reproduce:
1.  sign in with through edge
2, kill Jabber app
3. shutdown the CUP server Jabber is currently registered
4, relaunch Jabber

Expect Result:
Jabber should be able to sign in another CUP server. 

Actual Result:
Jabber failed to sign in CUP
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.