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Cisco Bug: CSCuj75789 - [Edge] Log in from edge, it can't support CUP failover mechanism

Last Modified

May 04, 2016

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

9.6(1)

Description (partial)

Symptom:
Summary:
If configured with multiple CUP servers in user's service profile, aphone is unable to connect redundant CUP server. In Jabber aphone 9.5, configure multiple SRV can work around the issue, but in edge mode, it will not work. 


Found in:
9.6.0.153531
 
Testbed:
IM&P Server: edge-cup-189.jabberqa.cisco.com/edge-cup-190.jabberqa.cisco.com
Telephony Server: edge-ucm-187.jabberqa.cisco.com/edge-ucm-188.jabberqa.cisco.com
edge server: edge-vcse-213.jabberqa.cisco.com, edge-vcsc-212.jabberqa.cisco.com
edge domain: sz.jabberqa.cisco.com

Network Env: WiFi

Step to Reproduce:
1.  sign in with xumei3@sz.jabberqa.cisco.com through edge
2, kill Jabber app
3. shutdown the CUP server Jabber is currently registered
4, relaunch Jabber

Expect Result:
Jabber should be able to sign in another CUP server. 

Actual Result:
Jabber failed to sign in CUP
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